Privacy Policy
How we handle the information you give us.
Who we are
Furniture Movers Adelaide is a furniture removalist based in Adelaide, South Australia. This policy explains how we collect, use and protect personal information when you visit this website, request a quote or contact us.
What we collect
When you request a quote or contact us we collect the details you give us:
- Your name and phone number
- Your email address, if you provide it
- Your moving addresses or suburbs, move type, preferred date and job details
- Anything else you choose to tell us about your move
We also record the page you were on when you sent the form and, where present, advertising identifiers such as a Google click ID and campaign parameters, so we can see which advertising works. Our website hosting keeps standard server logs (such as IP address and browser type) for security and troubleshooting.
How we use your information
- To prepare quotes and contact you about your move
- To manage bookings, run the job and take payment
- To answer questions and handle claims
- To measure and improve our website and advertising
- To meet legal obligations
We do not sell your personal information and we do not use it for unrelated marketing without your consent.
Cookies, analytics and advertising
Where switched on, this website may use Google Analytics and Google Ads to measure visits and advertising results. These services use cookies and similar technologies and may collect information such as pages visited, device details and approximate location. You can control cookies in your browser settings or opt out using Google's tools. The site also sets one first-party cookie, fm_v, for up to 12 months. It records whether you have visited before, how many times, and how you first arrived, so we can tell first-time visitors from returning ones. That information stays on your device and is only sent to us if you submit a quote request, when it is saved with your enquiry along with the page you were on and the website you came from. You can block or delete cookies in your browser and the site still works.
Who we share it with
We share information only with people who need it to provide the service, such as our crew and service providers who host our website or deliver email, or where the law requires it. Some of these providers may store information outside Australia.
Social media
We have pages on Facebook, Pinterest and YouTube. If you follow the links to those sites, their own privacy policies apply to what they collect.
Storage and security
Enquiries are stored in our email and business systems, protected by passwords and access controls. We keep enquiry information only as long as we need it for quoting, the job, claims and legal or tax purposes, and then delete or de-identify it. The form on this website uses spam protection and validates what you send, but no internet transmission is completely secure.
Your choices and rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to any legal obligations to keep it. To do this, call us on the number below. If you are unhappy with how we have handled your information, contact us first. You can also complain to the Office of the Australian Information Commissioner (oaic.gov.au).
Changes to this policy
We may update this policy from time to time. The current version is always on this page.
Contact us
- Phone: 0450 606 563
- Location: Adelaide, South Australia