Terms and Conditions
These terms apply to all removals booked with Furniture Movers Adelaide. Please read them before you book.
1. Moving arrival time
The arrival time provided during booking is an estimate. Delays may occur due to unforeseen circumstances, including extended previous jobs or customer-related delays.
2. Property access and parking
Customers must notify us about access challenges such as narrow staircases or limited driveway space. Parking arrangements are the customer's responsibility. If our vehicle incurs parking fines because of inadequate parking arrangements, the charges will be passed on to the customer.
3. Insurance coverage
Insurance does not cover:
- Fragile items (such as glass and mirrors) that are not professionally packed
- Specialty items such as antiques, pianos or marble surfaces
- Packed boxes or goods after the team has departed
- Damage caused during the customer's participation in the move
Insurance terms:
- No coverage for minor damage (small dents, scratches and cosmetic marks)
- Major appliances that are accidentally dropped are covered under insurance
- Items in trucks involved in fire, theft or accidents are covered
- Coverage applies only to damage directly caused during the moving process while the goods are in our care
- Proper packing, or professional packing services, is required for full eligibility
We recommend arranging additional removals insurance. Carts Removals Insurance can be contacted on 1300 880 253 (toll free) or (03) 9887 3560, at insure@removalsinsurance.com.au, or by post at PO Box 231, Ringwood, Victoria 3134.
4. Booking cancellations
- More than 7 days before the move: no charge
- 2 to 6 days before the move: up to 50% of the moving charge
- Less than 2 days before the move: up to 75% of the moving charge
- On the moving day: up to 100% of the moving charge if the movers arrive or work begins
5. Payment methods
We accept the following payment methods:
- Bank transfer
- Card payment (a 3.5% surcharge applies to all card transactions)
6. Specialised items: pianos and pool tables
Moving items such as pianos or pool tables requires at least four movers with specialised equipment. If you request fewer movers, you must arrange additional help at the pickup and delivery locations. If additional help is not provided, full cancellation charges may apply.
7. Damage and scratches
Although we handle items with care, minor marks or scratches may occur in tight spaces or when moving large or heavy items. Please inspect your belongings during loading and delivery. Any issues must be reported within 24 hours, after which we are not liable for damages.
8. Reporting loss or damage
- All items must be confirmed as satisfactorily delivered at the end of the move
- Claims for missing or damaged items must be made within 24 hours of delivery, with written confirmation
- No claims are accepted after this time
9. Acceptance of terms
By using our services, you acknowledge and agree to these Terms and Conditions. Amendments require written consent from Furniture Movers Adelaide. These terms take precedence over other agreements.
10. Final checks
Customers must make sure the truck is empty before our team departs. Furniture Movers Adelaide is not responsible for items left behind after the vehicle has departed.
11. Contact information
- Phone: 0450 606 563
- Location: Adelaide, South Australia
Questions about these terms? Call 0450 606 563.